MANAGING DIFFERENT STYLES OF COMMUNICATION

by | Dec 7, 2020

While remote working has made it possible for recruiters to employ professionals from a large talent pool from anywhere in the world. The way you communicate paints a picture of your personality.

The rifts and gaps between communication styles widen when your team members don’t communicate the way you do. If there are already some issues doing the round of the workplace, problems while communicating will just be like adding fuel to the fire.

With a lot that has been introduced with the new way of working, the styles that you opt for can be zeroed down on what suits you and those followed by the team best.

To have an in-depth idea about the personality and character traits and the communication style that each root out for forms the basis when considering a communication style.

Assertive Communicators

The most common type of communication practice, where people get their thoughts and opinions known to the other side in a calm and respectful way while also maintaining clarity in portraying their thoughts.

They firmly state and advocate their rights and needs without violating that of others, pushing their limits, hurting sentiments, or manipulating the course of discussions and meetings.

While they talk in a respectful way, likewise is expected from the other side too, to keep the ball rolling.

The most effective character trait is that it allows two-way conversations letting a good flow of thoughts and information. Conversations with assertive communicators end up in a win-win situation for both sides. 

Assertive communication often tend to

  • To be open to conversations
  • Maintain a healthy eye contact
  • Speak in a calm and respectful tone
  • Listen attentively without interrupting fellow colleagues
  • Polite and considerate to others viewpoints
  • A good posture and body language with no fidgeting

Aggressive Communicators

Communicators while communicating tend to violate and surpass the boundaries and rights of other employees while putting their points forward.

As the name suggests, this type of communication, being the most abrasive, can easily roll into a manipulative conversation. Communicators of this style tend to keep themselves and winning above all else. Simultaneously feedbacks are not taken in a healthy way too.

Free-flowing conversations hardly make it to this line of communication, even if they do it’s more like walking on eggshells. Before you know it you are a part of a heated argument with things being blown out of proportion.

Frequent interruptions, not heeding the points of your fellow colleagues, and further even leading to physical and verbal abuse taking the workplace to the core of toxicity.

No prizes for guessing, you wouldn’t want to be a part of discussions like these

Well, what are HR departments for?

In order to keep yourself afloat, it’s better to stay focused on the topic.

Aggressive communicators often:

  • Have a feeling of superiority and entitlement
  • Try to dominate other colleagues
  • Have a low tendency to accept others viewpoints
  • Speak in a raised voice
  • Interrupt conversations often
  • An intimidating body language
  • Impulsive and rude behavior
  • Disregard, blame, and intimidate others 

Passive-Aggressive Communicators

Needless to say, a combination of both the styles, where the member appears to be a passive communicator but along with the feelings of aggressiveness that are not conspicuous. This makes it difficult for team managers and executives to draw a line between the two.

The feelings of resentment surface within after believing that there is nothing that can be done about the situation leading to reduced harmony within the team.

They might appear passive communicators but operate from a negative and aggressive core or central beliefs.

Just like the aggressive type of communication, it lays the groundwork for a toxic workspace environment.

While there is no prerequisite to regular feedbacks, passive-aggressive communicators might get rub off in a wrong way when executives focus on giving practical and straightforward feedback on the work done. Considering the fact that there is hardly a way for two way communications. 

Underlying feelings of aggression could lead to a greater outburst, oftentimes something that could be irresolvable. Might feel normal on the surface, but eventually defeats the purpose of harmoniously communicating well with the team.

They deny confronting the situation and head to someone else who isn’t a part of their resentments to discuss things in a discreet manner and not in an open way.

A person might appear to be respectful with their facial expressions and body language but have negative emotions towards their teammates.

Passive-aggressive communicators often – 

  • Cant acknowledge their feelings of anger
  • Sulking, gossiping, and complaining  
  • Deny the existence of feelings of indifference
  • Resentment towards other members
  • Slouched posture
  • Speaking as if they don’t care about stuff
  • Muttering comments under the breath to themselves in the presence of others
  • Communicating in indirect ways
  • Being sarcastic or patronizing
  • Will resort to the silent treatment just to get away from things

Passive Communicators

Passive communicators don’t often tend to communicate or voice their opinions as clearly as the other members. The other members tend to lead the conversations, while passive communicators never try to be a part of leading the discussions.

A major trait is agreeing to what everyone says in order to avoid conflicts results in difficulty to introduce a novel idea and a better approach to the problem.

Emotions, thoughts, perspectives, and opinions usually are suppressed with these communicators, these pent up hostile feelings might result in outbursts in the long run if not addressed when the time is ripe. Resolving grievances too is not free-flowing, as they are hardly brought up on the surface for anyone to resolve.

Passive communicators can be misunderstood while working together, things left unsaid can create confusion in the long run.

To identify a passive communicator is when they say that a trait of working doesn’t matter to them while their actions show the contrary.

Passive communicators often:

  • Don’t express themselves or speak up clearly
  • Lack of confident eye contact
  • Poor body posture
  • Talks in a soft tone

Summary

While all things are in place, it is important to communicate with employees that resonate with them for trust-building and enhancing team spirit. Conversations that suit the needs of all the types of communicators on a daily basis will help to improve to build trust in the long run leading to higher-level outcomes, without any hitches. 

Communicating effectively is not just limited to your team, once you master the art, you can leverage the art with your clients in the industry too along with building trust. The much-needed tweaks in the communication process if done in a timely way will help reduce unnecessary hassle, stress, and wasting everyone’s time while concentrating on important projects.

As the team works their way to conversing well, communicating while working on a remote basis will be easier than is dreaded most of the time.

With Flujo’s messaging tools it’s easier than ever to avoid any ambiguity with conversations with team members working remotely. Learn more about the features here.

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